Terms of Sale

These Terms of Sale govern the sale of virtual goods, subscriptions and premium services offered through Konquo by SEAPALM (SAS with a share capital of €5,000, RCS Dunkerque 978 557 312, registered office: 39 rue Flamandière, 59190 Hazebrouck, France).

Konquo offers the following categories of purchases:

• Konquo+ subscription: access to exclusive features (advanced statistics, customization, progression bonuses).
• Gems: premium virtual currency bought with real money, usable in the shop and the gacha system.
• Shop packs: cosmetic items, hexagon icons, RPG powers and virtual currency packs.
• Gacha draws: random draws giving access to items of varying rarity (common, rare, epic, legendary).

Coins are earned for free in the game; they can also be bought in packs.

Konquo+ is available as a monthly or yearly subscription, taken out and billed through the Apple App Store or the Google Play Store.

The subscription renews automatically. To cancel it, do so at least 24 hours before the renewal date from your store's subscription settings (not from Konquo).

After cancellation, premium access stays active until the end of the current period.

Coins, Gems and all virtual goods acquired have no real monetary value.

They can be neither exchanged, transferred nor resold between users.

Unused currencies are not refundable, unless the law provides otherwise.

SEAPALM reserves the right to change the prices, availability and characteristics of virtual goods.

The gacha lets you obtain items of varying rarity through a paid random draw (in Coins or Gems, depending on the draw).

The odds of each rarity level are shown in the app before each purchase.

Items obtained are neither refundable nor exchangeable.

You accept that the result is random; no specific item is guaranteed.

Prices are shown in euros including VAT in the app and on the stores.

Payment is secured through Apple In-App Purchase and Google Play Billing.

Your banking details are handled exclusively by the stores; SEAPALM never has access to them.

Prices may change. The applicable price is the one shown at the time of purchase.

Digital services are delivered immediately after the store confirms the payment.

If there is a problem: [email protected].

In accordance with article L221-28 of the French Consumer Code, the right of withdrawal does not apply to digital content whose performance has begun with your consent.

The supply of virtual currency and digital goods begins immediately after purchase.

For purchases made through the stores, refund requests must be sent directly to Apple or Google.

SEAPALM may grant a refund in the event of a proven technical malfunction.

If your account is banned for breaching the Terms of Use, you lose access to premium features and virtual goods.

No refund is given by SEAPALM in this case; refer to the Apple/Google policies.

The service is provided as is. SEAPALM guarantees that the services conform to their description in the app.

Any non-conformity must be reported to support as soon as possible.

SEAPALM is not liable for indirect damage, loss of progression or loss of virtual goods.

SEAPALM's total liability cannot exceed the amount paid by the user over the last 12 months.

SEAPALM cannot be held liable in the event of force majeure preventing it from performing its obligations.

If a dispute cannot be settled amicably, you can use a consumer mediation service free of charge.

Contact us first: [email protected].

French law. Competent courts: Dunkerque, subject to mandatory legal provisions.