Got a question?
We answer.
A bug, an idea, an account issue: write to us. You will also find Discord, our email and the FAQ further down.
The right channel for every question
Depending on what you need, one channel answers faster than the others.
- Join the Discord
Discord
For gameplay and strategy questions this is the fastest route: other players have been there before.
- Send an email
- Check the status
Service status
Map not loading or a sync stuck? Check here first.
- See the guides
Guides and tutorials
Capture, classes, clubs and settings: the rules of the game explained step by step.
Write to us
Describe the situation in a few lines: what you were doing, what happened, on which device. We reply by email.
Response time
Under 24h
Monday to Friday, usually a lot sooner.
Who replies
The team
No bots: the people who actually build Konquo.
Languages
EN / FR
Write in whichever language suits you.
Community
Discord
Gameplay questions often get answered in minutes.
Your watches, GPS bike computers and apps
Konquo connects to your devices. Depending on the service you can import your activities, export them, or both.
StravaExport only
Apple HealthImport / Export
Health ConnectImport / Export
Import
FitbitImport
Import
Import
Import
Import
Coming soon
Frequently asked
Answers to what we get asked the most.
Konquo can send your activities to Strava, but cannot receive any. Strava's API terms forbid keeping activity data beyond a few days and showing it to other users. A territory game cannot comply with that: a captured hexagon stays on the map, and stays visible to everyone. To import your activities automatically, use your watch or GPS bike computer, Apple Health or Health Connect.
Konquo is available for free on the App Store for iPhone and on Google Play for Android. Install the app, create your account and start your first activity.
Linking happens in the mobile app, not on the website: open Konquo, go to Devices, then pick your service. Once linked, your activities are imported automatically. Polar, Suunto, Wahoo, COROS, Oura and Fitbit are available, Garmin is coming soon.
Konquo validates every GPS trace. A run whose signal is too imprecise, or whose speed is unrealistic, is discarded to keep the game fair. Check that GPS stayed on throughout and that the activity matches the sport you selected.
On a post, the three-dot button opens "Report" and "Block". From a profile, the same menu sits next to the follow button. Blocking someone immediately removes their posts and comments from your feed, and stops them seeing yours. Blocked accounts are managed in Settings, then Blocked accounts. Every report is reviewed within 24 hours: any content breaking our rules is removed and its author ejected.
The Your GDPR rights page explains how to request a full copy of your personal data.
From your profile, the Delete my account page starts the process. Deletion is permanent and erases your runs, your territories and your personal data.
Yes. Konquo is fully playable without paying. An optional subscription, Konquo+, adds cosmetic and convenience options, with no competitive advantage.
Can't find it?
Write to us and we reply within 24 hours. The guides also cover the game rules in detail.
Konquo lives on mobile
Support happens here. The game happens in the app: every activity becomes a territory conquest.